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you say that my details do not match your records

  • January 22, 2026
  • 2 replies
  • 26 views
C
Active Contributor

You say my details don’t match your records

 

 

Best answer by Lamiya C

Hi ​@Colette543 ,

 

Thanks for your message.

If your details don’t match our records, this usually means the information provided doesn’t exactly match what we have on the account (for example: name spelling, date of birth, address, or account number).
Please recheck on your App and contact us with correct details.

Lamiya

    2 replies

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • January 23, 2026

    Hi ​@Colette543 ,

     

    Thanks for your message.

    If your details don’t match our records, this usually means the information provided doesn’t exactly match what we have on the account (for example: name spelling, date of birth, address, or account number).
    Please recheck on your App and contact us with correct details.

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Colette543
    • Author
    • Active Contributor
    • January 23, 2026

    I have just replied to an email stating all of my details. I am 100% sure I entered everything correctly in the first place

    I would like to know what is happening your end, just seems to be me keeping providing my details

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