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Karen Sheen
Community Member

Why is my bill showing a charity deduction?

 

Best answer by Daz_S

Hi there ​@Karen Sheen 

If you read the entire bill, though it may be down near the bottom, does it say if this was a text message you sent or something else?

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4 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • January 3, 2025

Hi there ​@Karen Sheen 

If you read the entire bill, though it may be down near the bottom, does it say if this was a text message you sent or something else?


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3551 replies
  • January 3, 2025

Hey there ​@Karen Sheen, thank you for reaching out.

 

If you believe this charge to be wrong, please contact our live-chat to investigate the charge further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Susan Edwards
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 10, 2025

I have an outstanding balance on my account  I’m away on holiday at the moment but I don’t know my id mobile number to make this payment I be home on Friday will it be too late to make this payments as I’m worried that my account will go to a debt collector 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3551 replies
  • April 10, 2025

Hey there ​@Susan Edwards, I’ve responded to you via your other post now.

 

Thanks,

Tyler