Nuisance here (again)!
We appear to have another and potentially similar problem with billing - the June bill is like the first bill (data charges) we had some correspondence about...
Would you mind checking this out and identifying why it's so high... it shouldn't be data related as Alice can't use mobile data (turned off) and is just using Wi-Fi and there's apparently a £5.00 cap on her bills, which you set up!?
Re: Alice Rowe - REMOVED (New Customer) (REMOVED)
|Tue, May 19, 2:49 PM|
Good afternoon again.
We've added a credit to match the £50 in over-use here as a one-time goodwill gesture credit. We imagine things are hard enough as it is currently, so we don't want to add to any stress.
We've capped the account at £5 also. Meaning in future, no more than £5 should be able to be added to a bill for things outside of the included minutes, texts, data that come each month with the tariff.
iD Mobile Community Support Team
Thanks in anticipation!
Anthony Rowe (eldest son of Alice Rowe)