Hi there.

Have you ensured that the premium SMS feature is enabled within your account online and have you checked that you have enough of a billing cap to be able to send an SMS to this number?

Ryan

Yep

Hi @HCHT,

We can confirm that the number is already set up on our side. The texts look to cost at least £5.10 so we would advise you to up your cap, just in case it is near the limit.

Ryan

These are charges levied by who. Cross country trains say normal text cost.

Hi @HCHT,

From looking online, it seems that a Stroke charity also uses that number which is where that information came from. Are you ensuring that the message within the SMS contains the correct 'formula' in order for it to go through? Here is the Cross Country website which shows an example of what needs to be texted: https://www.crosscountrytrains.co.uk/tickets/ten-minute-reservations

I will however let our Tech Team know that Cross Country also use that number, in case this makes any difference.

Ryan

Yes itI works from both my work phones on EE, if you send an incorrect code they message back to say so. Complete mystery.

We'll keep an eye on this one from our office @HCHT we've put the question forward and someone from our Back Office Team is investigating this for us.

We should hopefully have an update in the next 3-5 working days, though hopefully sooner.