Can't send texts to 88008

  • 15 August 2019
  • 7 replies
  • 647 views
HCHT
Rank
This issue is also present for cross country trains ten minute reservation system on 88008. Can ID do what ever needs to be done to add it their end?

7 replies

Ryan
Rank
Userlevel 6
Badge +10
Hi there.

Have you ensured that the premium SMS feature is enabled within your account online and have you checked that you have enough of a billing cap to be able to send an SMS to this number?

Ryan
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HCHT
Rank
Yep
Ryan
Rank
Userlevel 6
Badge +10
Hi @HCHT,

We can confirm that the number is already set up on our side. The texts look to cost at least £5.10 so we would advise you to up your cap, just in case it is near the limit.

Ryan
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HCHT
Rank
These are charges levied by who. Cross country trains say normal text cost.
Ryan
Rank
Userlevel 6
Badge +10
Hi @HCHT,

From looking online, it seems that a Stroke charity also uses that number which is where that information came from. Are you ensuring that the message within the SMS contains the correct 'formula' in order for it to go through? Here is the Cross Country website which shows an example of what needs to be texted: https://www.crosscountrytrains.co.uk/tickets/ten-minute-reservations

I will however let our Tech Team know that Cross Country also use that number, in case this makes any difference.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
HCHT
Rank
Yes itI works from both my work phones on EE, if you send an incorrect code they message back to say so. Complete mystery.
Kevin
Rank
Userlevel 4
Badge +10
We'll keep an eye on this one from our office @HCHT we've put the question forward and someone from our Back Office Team is investigating this for us.

We should hopefully have an update in the next 3-5 working days, though hopefully sooner.

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