Question

data allowances discrepancy

  • 21 September 2020
  • 1 reply
  • 29 views

My contract gives me 7gb of data a month. I recently purchased a 3gb add on to use a week before my allowances refreshed and used this 3gb during that week…

It seems my add on has eaten away at my new allowance and I'm left with 4gb of data at the start of the month. Why is this?


1 reply

Userlevel 6
Badge +8

Hi @Rafa,

 

That sounds unusual, so on the day that you expected 7GB to go live, it went straight in at 4GB? What is displayed on the App in terms of usage?

 

Will

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