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Data Rollover incorrect allowance?

  • 11 August 2018
  • 5 replies
  • 252 views
D
Rank
Userlevel 1
i had 6.2 gigs data remaining why was only 5 gigs rolledover?
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Best answer by Phil 12 August 2018, 17:06

Hi Destiny, are you on a 5Gb monthly plan? Data can only roll over for 1 month so you may have the maximum that can be rolled over.
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5 replies

Phil
Rank
Userlevel 4
Badge +6
Hi Destiny, are you on a 5Gb monthly plan? Data can only roll over for 1 month so you may have the maximum that can be rolled over.
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D
Rank
Userlevel 1
yes i have 5gb monthly plan last month was given 5gb rollover plus my 5gb allowance so got 10gb. but only used 4gb so i should of got 6gb rollover and 5gb allownce that should be 11gb but only got 10gb?
Kash
Rank
Userlevel 2
Badge +5
Hi @destiny7,

As advised above you can only rollover 1 months allowance at any given time.

This means the maximum you could rollover would be 5GB.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
D
Rank
Userlevel 1
well thats c**p time to cancel Contrack not 4 me
Kash
Rank
Userlevel 2
Badge +5
Hi @destiny7,

We are very sorry about that.

We currently only allow 1 months allowance to rollover, which would be 5GB in this case.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.

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