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Data Rollover incorrect allowance?

  • 11 August 2018
  • 5 replies
  • 252 views

Userlevel 1
i had 6.2 gigs data remaining why was only 5 gigs rolledover?
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Best answer by Phil 12 August 2018, 17:06

Hi Destiny, are you on a 5Gb monthly plan? Data can only roll over for 1 month so you may have the maximum that can be rolled over.
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5 replies

Userlevel 4
Badge +6
Hi Destiny, are you on a 5Gb monthly plan? Data can only roll over for 1 month so you may have the maximum that can be rolled over.
Userlevel 1
yes i have 5gb monthly plan last month was given 5gb rollover plus my 5gb allowance so got 10gb. but only used 4gb so i should of got 6gb rollover and 5gb allownce that should be 11gb but only got 10gb?
Userlevel 2
Badge +5
Hi @destiny7,

As advised above you can only rollover 1 months allowance at any given time.

This means the maximum you could rollover would be 5GB.

Kash
Userlevel 1
well thats c**p time to cancel Contrack not 4 me
Userlevel 2
Badge +5
Hi @destiny7,

We are very sorry about that.

We currently only allow 1 months allowance to rollover, which would be 5GB in this case.

Kash

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