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Data running out too fast!

  • 13 September 2019
  • 16 replies
  • 328 views

Userlevel 1
Hello hopefully someone can help me, my daughter has 2GB of data a month which always runs out, after live chat with ID they suggested turning off mobile data when at home otherwise apps run on both wifi and mobile data (my phone does not do this and never have any trouble0.
She is at school in the day, hence most data is used in the morning and evening however she always does turn off her data when at home, apps left on were snapchat and WhatsApp - would that be enough to drain her data every month?

Any advice welcome, thanks

Tina
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Best answer by Mohammed 30 September 2019, 16:45

Thanks for that @NH101 & @stevep1598

We've offered a plan change for @Pullingmyhairout with more data as well as support on tracking allowances.

Mohammed
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16 replies

Userlevel 1
Thank you I have emailed them.

Kind regards,

Tina
Userlevel 6
Badge +6
Hi @Pullingmyhairout,

Heavy media-useage apps that stream/send video or send/receive photos (Such as Snapchat/WhatsApp) can drain data quite quickly if used a lot.

If the phone has a 'Data Usage' section within its settings, set this up to show the dates in which her allowances runs to and from, and it should give you an app breakdown of what is using the data.

Ryan
Userlevel 1
Thanks Ryan,

I'll take a look at the data usage.

Tina
Userlevel 1
So yesterday she used about 330mb and had mobile data on for 1 hour on the bus, would you say that was normal?

Thanks

Tina
Userlevel 1
I emailed the email address but no reply.
Userlevel 6
Badge +6
Hello @Pullingmyhairout,

Please allow up to 72-hours for responses as the emails are not monitored like a live chat conversation. We'll try to respond to all emails as quickly as possible.

Depending on what was being used, it's not unlikely that 330MB can be used in that time-frame.
Apps like Facebook/Instagram can load images/videos in the background and eat up data very quickly.

Mohammed
Userlevel 1
Hello Mohammed,

I don't have to constantly turn on/off mobile data when I need it, I look forward to hearing from you.

Kind regards,

Tina
Userlevel 1
My daughter does not have Facebook or Instagram apps on her phone.

Thanks

Tina
Userlevel 5
Badge +6
Have you managed to locate a setting or feature within her phone that records what app's are using data? As those can be invaluable at times like this.

YouTube or any video apps are big culprits for data eating, and if people are sending or receiving videos over whatsapp or other messenger services that can be a cause too.

It might be worth contacting the support team of your daughter's phone manufacturer to ask them where you can find details of data usage within the settings (or through an official app) so that you can help identify how and where this data is being used.
Userlevel 1
So today she used 1.5mb whilst at school, I downloaded a data usage as suggested and all data has been used by wifi - can you help me stop this please.

I can't afford to top up 2gb every 2 days.

Tina
Userlevel 6
Badge +6
Hello @Pullingmyhairout,

If you believe the data has been incorrectly recorded, please email us on communitysupport@idmobile.co.uk and we'll pass this information to our Technical Team. They will be able to determine whether this was incorrectly or correctly recorded.

The likelihood is that the information is correct, as it would not be possible to record data usage that has not been used if Mobile Data was off.

Having WiFi On doesn't always stop data usage, as some devices have the ability to default to Mobile Data when the WiFi network is poor.
The only way to stop data usage is to turn Off the Mobile Data. This will sever the physical connection.

Mohammed
Userlevel 1
Hello Modhammed,

I noted this blog has been noted as 'solved' but it has not, I have emailed the address above but yet to hear anything back.

Tina
Userlevel 6
Badge +6
Hello @Pullingmyhairout,

I'm not sure why the topic was marked as solved, however, I've un-marked this for you as this remains open.

Please allow up to 72-working hours for responses to emails. I have replied today.

We'll continue the discussion via email as there's nothing further we can add here.

Mohammed
Userlevel 4
What phone do u have if you have samsung you can press the mobile data icon and put on data saver.I recommend you stay away form streaming and regularly check id mobile app.
Userlevel 1
You need to find the mobile data usage within the settings. Then look at the list of offenders, one by one go through them and restrict background data. I personally found that an app on my phone, a certain office app had chewed through quite a bit if data in the background. I hadn't even opened this app! Restrict as much as you can and make sure she's not watching video on the bus.
Userlevel 6
Badge +6
Thanks for that @NH101 & @stevep1598

We've offered a plan change for @Pullingmyhairout with more data as well as support on tracking allowances.

Mohammed

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