Hello hopefully someone can help me, my daughter has 2GB of data a month which always runs out, after live chat with ID they suggested turning off mobile data when at home otherwise apps run on both wifi and mobile data (my phone does not do this and never have any trouble0.
She is at school in the day, hence most data is used in the morning and evening however she always does turn off her data when at home, apps left on were snapchat and WhatsApp - would that be enough to drain her data every month?
Any advice welcome, thanks
Best answer by Mohammed
Thanks for that @NH101 & @stevep1598
We've offered a plan change for @Pullingmyhairout with more data as well as support on tracking allowances.