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Question

Failed Credit Check

  • August 10, 2018
  • 1 reply
  • 720 views

  • Community Member
Recently I have wanted to upgrade to a new phone with ID mobile however my credit check has failed. How can I prove that I am capable of paying the phone and I have never missed a bill (even if that means showing payment proof from the prior company I plan to leave which is O2)?
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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 13, 2018
Hi @Leni,

Unfortunately we are unable to pass a credit check manually as this is processed on our systems. We would advise that you obtain further information on your credit file from Experian or Equifax.

Kash