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Final demand - no idea what this is for

  • 2 October 2020
  • 3 replies
  • 89 views

Today, out of the blue I have received a final demand letter from you.  I am not (to the best of my knowledge) one of your customers and I don’t recognise the mobile phone number associated with the account. I have had no previous correspondence from you either by letter or email. Since I have no idea what this is for I am not minded to pay it. Please explain why I have received this.

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Best answer by Rory 4 October 2020, 17:02

Hi @JonS, it sounds like you may have been a victim of identity fraud. Have you tried contacting our Live Chat team?

You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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3 replies

Userlevel 4
Badge +6

Hi @JonS, it sounds like you may have been a victim of identity fraud. Have you tried contacting our Live Chat team?

You’ll need to be using a desktop or laptop, rather than a mobile device.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I have received a letters today that says its a final demand notice.  I have no clue what mobile numbers that relate to.

Userlevel 6
Badge +8

Hi @Bowling 21,

 

Have you had any dealings with us in the past? How much is the demand for?

 

Will

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