Question
Free data roll over - Three Lions Add-On
I had free data rolled over (450mb) this month which was added to my new monthly allowance (250mb) to give a total of 700mb. I have used almost 300mb and my ID appreciate shows that I still have over 400mb left. However received a text today informing me that I had now used over 80 percent of my allowance. The rollover was from data given free as a World Cup promotion. Can I ignore the text and reply on the balances showing on the app to ensure that I don't get billed for additional usage?
This topic has been closed for replies.
Hey @walker182 ,
Can you attach a screenshot of the text you received exactly?
The Three Lion's Add-on was one offered to celebrate England getting to the World Cup Semi Finals.
We're aware of texts going out which the wording says "80% of your add-on" etc are going out to customer's when 80% of the add-on has been used.
This has caused confusion for some customer's as they're mistaking it for their normal allowance.
Double check the text and send us a screenshot here and we'll advise further!
Mohammed
Can you attach a screenshot of the text you received exactly?
The Three Lion's Add-on was one offered to celebrate England getting to the World Cup Semi Finals.
We're aware of texts going out which the wording says "80% of your add-on" etc are going out to customer's when 80% of the add-on has been used.
This has caused confusion for some customer's as they're mistaking it for their normal allowance.
Double check the text and send us a screenshot here and we'll advise further!
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.