My bank has also changed so the original direct debit is no longer valid.
And why doesn't online chat actually work???
Best answer by Kevin
Hi @Katarina .
If you've cancelled the Direct Debit, then a refund to the bank account you previously had on file would now not be possible for us as we wouldn't have the option to re-instate that or make a payment to that now closed Direct Debit you see.
If you could you call our Customer Services Team on https://tel:+443330037777 they may be able to potentially help you with a card refund separately there if money is owed on the account, or at the least they should be able to get a cheque to you.
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If you've cancelled the Direct Debit, then a refund to the bank account you previously had on file would now not be possible for us as we wouldn't have the option to re-instate that or make a payment to that now closed Direct Debit you see.
If you could you call our Customer Services Team on https://tel:+443330037777 they may be able to potentially help you with a card refund separately there if money is owed on the account, or at the least they should be able to get a cheque to you.
