Question

ID applied a default to my credit report when I disputed and delayed paying my final bill


Userlevel 1
Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my credit file. This is now causing credit issues (mortgage, credit card), huge strain on my family, and affecting my mental health, for the miniscule size and nature of the payment amount.

1 reply

Userlevel 3
Badge +6
Hi ajw2269, we'd like to investigate this for you to determine if the marks on your credit file have been applied correctly.

Normally payments would continue to be made but if something's happened or the disconnection was delayed we'll sort this for you.

Can you please email us at communitysupport@idmobile.co.uk so we can confirm the situation.

-Phil

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