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Question

mobile data

  • November 18, 2020
  • 1 reply
  • 9 views

Loulou68
Community Member

When I check my data allowance on the app it keeps changing so literally one minute it says 0.4g then 0.9g the next. It did this last night and again this morning so I don't know what is correct, really annoying.

 

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1 reply

Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • November 23, 2020

Hi @Loulou68 

 

If you try closing the app, turning off Mobile Data then turn on WiFi.

 

Please can you then check your allowance, please let us know if you are still seeing different amounts of data and we'll take a look into this further for you.

 

Thanks

Michelle