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my bill is wrong and there is no way to contact you

  • November 11, 2020
  • 3 replies
  • 98 views

bannadi
Community Member

I spent one hour trying to start a live chat - please don’t tell me it is my browser, cookies, security or anything such.  Let’s just forget the live chat option is there.

I need to talk to someone, a real person, about my bill.

HOW?

Best answer by Michelle H

Hi @bannadi 

 

If a credit has been applied to your account, this will show on next months bill, please check your next bill and let us know if there are any issues.

 

Thanks

 

Michelle 

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3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • November 15, 2020

Hi @bannadi,

We’re sorry to hear that you feel your bill is incorrect; we’ll try to help you here. What seems to be the issue that you’ve come across?

Ryan


bannadi
Community Member
  • Author
  • Community Member
  • 0 replies
  • November 23, 2020

Hi @Ryan 

Thank you for your reply.  The bill has been corrected to show nothing is due in November, however I still had £5 deducted from my account today.  I am not sure why.

I appreciate your help with that matter

kind regards

 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • November 28, 2020

Hi @bannadi 

 

If a credit has been applied to your account, this will show on next months bill, please check your next bill and let us know if there are any issues.

 

Thanks

 

Michelle