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my bill is wrong and there is no way to contact you

  • 11 November 2020
  • 3 replies
  • 47 views
bannadi
Rank
Userlevel 1

I spent one hour trying to start a live chat - please don’t tell me it is my browser, cookies, security or anything such.  Let’s just forget the live chat option is there.

I need to talk to someone, a real person, about my bill.

HOW?

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Best answer by Michelle 28 November 2020, 11:44

Hi @bannadi 

 

If a credit has been applied to your account, this will show on next months bill, please check your next bill and let us know if there are any issues.

 

Thanks

 

Michelle 

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3 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @bannadi,

We’re sorry to hear that you feel your bill is incorrect; we’ll try to help you here. What seems to be the issue that you’ve come across?

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.
bannadi
Rank
Userlevel 1

Hi @Ryan 

Thank you for your reply.  The bill has been corrected to show nothing is due in November, however I still had £5 deducted from my account today.  I am not sure why.

I appreciate your help with that matter

kind regards

 

Michelle
Rank
Userlevel 3
Badge +6

Hi @bannadi 

 

If a credit has been applied to your account, this will show on next months bill, please check your next bill and let us know if there are any issues.

 

Thanks

 

Michelle 

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