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Notification from bank to idmobile to amend Direct Debit - Done in Error

  • 18 November 2020
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I have received a text from idmobile saying that my bank has notified idmobile that my Direct Debit has been amended. I think this must be an error because when I looked at both, Direct debit details at the bank and on the idmobile app, everything seems to be fine. The only thing that changed on my bank account to add another person. Could this be the reason for the text from idmobile?

Otherwise, is there anything else I could do?

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Best answer by Kevin 25 November 2020, 15:59

Hi there @CAV 

If everything appears to be fine in the app, and the Direct Debit is still showing in your bank then things should be fine we’d imagine.

If the Direct Debit ever failed you could simply pay it manually through the app if you needed to.

You could always delete the Direct Debit and re-set it up if you wanted to be sure though.

 

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Hi there @CAV 

If everything appears to be fine in the app, and the Direct Debit is still showing in your bank then things should be fine we’d imagine.

If the Direct Debit ever failed you could simply pay it manually through the app if you needed to.

You could always delete the Direct Debit and re-set it up if you wanted to be sure though.

 

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