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Overpayment

  • October 22, 2020
  • 1 reply
  • 82 views

Aaron2466
Community Member

I have over paid my bill as it said I had an outstanding balance to the. Find out you have take the money out of my bank account?? How is this fair I am not very impressed at all it’s my daughters mobile phone please make contact with me ASAP 

Best answer by Ryan D

Hi @Aaron2466,

I am sorry to hear about this, if you have made a manual payment too close to your Direct Debit date then the Direct Debit will still be taken as it is requested from your bank a few days prior in order to be ready for the billing date.

We will issue you with a PM now to offer further support.

Ryan

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • October 26, 2020

Hi @Aaron2466,

I am sorry to hear about this, if you have made a manual payment too close to your Direct Debit date then the Direct Debit will still be taken as it is requested from your bank a few days prior in order to be ready for the billing date.

We will issue you with a PM now to offer further support.

Ryan