Question

Paying for two accounts

  • 2 August 2020
  • 1 reply
  • 61 views

I have somehow ended up with 2 accounts and 2 direct debit payments each month when I only use one. I need to cancel one and be refunded for double payments since November 2019 please.


1 reply

Userlevel 5
Badge +6

Hi @Kate2013, sounds like you placed an order for a new line rather than an upgrade. Did you place the order online or over the phone?

In either case, you’ll need to contact our Live Chat team. 

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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Why iD Mobile?