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Proof of pruchase

  • 27 January 2020
  • 4 replies
  • 56 views
M
Userlevel 1

Why is sending a proof of purchase to me so difficullt ID mobile? I need one quickly. I requested one 10 days ago via live text and you have still not sent it to me. All live text seem to be able to do is request another one and not actually send me a proof of purchase. Surely this should be a quick and easy task?

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Best answer by Mohammed 28 January 2020, 10:06

Hello @Mikeyturner,

 

Sorry to hear this.

 

We can get one typed up and sent across manually via our Team.

There’s no way to do this without accessing your account so you’ll need to email us on communitysupport@idmobile.co.uk so we can provide this.

 

Mohammed

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4 replies

Mohammed
Rank
Userlevel 6
Badge +6

Hello @Mikeyturner,

 

Sorry to hear this.

 

We can get one typed up and sent across manually via our Team.

There’s no way to do this without accessing your account so you’ll need to email us on communitysupport@idmobile.co.uk so we can provide this.

 

Mohammed

Has my post answered your query? Then please mark it as answered so others can benefit.
M
Userlevel 1

Thanks Mohammed

I have just sent an email as requested.

 

Regards

 

Mike

 

 

M
Userlevel 1

Hi Mohammed, I haven’t had a proof of purchase come through yet? 


Mike

 

 

Mohammed
Rank
Userlevel 6
Badge +6

Hello @Mikeyturner,

Your email was likely received after the current emails had been responded to.

You’ll receive a response today. Please wait for us to confirm this via email.

 

Mohammed

Has my post answered your query? Then please mark it as answered so others can benefit.

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