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Proof of pruchase


Why is sending a proof of purchase to me so difficullt ID mobile? I need one quickly. I requested one 10 days ago via live text and you have still not sent it to me. All live text seem to be able to do is request another one and not actually send me a proof of purchase. Surely this should be a quick and easy task?

Best answer by Mohammed H

Hello @Mikeyturner,

 

Sorry to hear this.

 

We can get one typed up and sent across manually via our Team.

There’s no way to do this without accessing your account so you’ll need to email us on  so we can provide this.

 

Mohammed

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4 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • January 28, 2020

Hello @Mikeyturner,

 

Sorry to hear this.

 

We can get one typed up and sent across manually via our Team.

There’s no way to do this without accessing your account so you’ll need to email us on  so we can provide this.

 

Mohammed


  • Author
  • Community Member
  • 0 replies
  • January 28, 2020

Thanks Mohammed

I have just sent an email as requested.

 

Regards

 

Mike

 

 


  • Author
  • Community Member
  • 0 replies
  • January 28, 2020

Hi Mohammed, I haven’t had a proof of purchase come through yet? 


Mike

 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 29, 2020

Hello @Mikeyturner,

Your email was likely received after the current emails had been responded to.

You’ll receive a response today. Please wait for us to confirm this via email.

 

Mohammed