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Question

unlimited contract wont let make calls due to a cap?

  • July 1, 2020
  • 1 reply
  • 119 views
Loulou1
Community Member

Please help. I need to use my phone I don't want to pay out more money to increase a CAP as my contract states and I pay for and have checked my dashboard today. I have unlimited calls and texts. I need to make calls asap. Please help. Louise

This topic has been closed for replies.

1 reply

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • July 3, 2020

Hi @Loulou1,

Which number are you trying to call? Unlimited calls allowances won’t include premium or non-geographical calls as they carry a charge so it’s likely this could be the reason why. Please let me know if this is not the case.

Ryan

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