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Upgraded to a new SIM but but my data allowance looks wrong

  • 4 September 2020
  • 3 replies
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Hi

Today I upgraded to a new 30gb monthly sim which costs £10 a month from a 1.5gb sim that costed £5 a month.

Once I had ordered the sim soon my details and allowances where updated but instead of showing that my data was out of 30gb it instead showed that my available data was out of 25.7gb.

I chose the rollover option with a £0 capped limit. 
 

Do I need to wait for next month to get my 30gb or is this a glitch in the system?

 

Thanks,

Chibby

 

 

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Best answer by Rory 6 September 2020, 11:57

Hi @Chibby, that’s right; your allowances are calculated pro-rata when upgrading, so this is nothing to worry about. You’ll receive the full 30GB data on your next full billing cycle :)

 

Thank you,

Rory

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Rory
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Hi @Chibby, that’s right; your allowances are calculated pro-rata when upgrading, so this is nothing to worry about. You’ll receive the full 30GB data on your next full billing cycle :)

 

Thank you,

Rory

I hope I was able to help you with your question. If you found my answer helpful, please hit the 'Like' button. If I was able to answer your question or resolve your issue, then please mark my answer as 'Most Helpful' :)
C
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Thanks So much Rory for the reply:)

Rory
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Userlevel 4
Badge +6

You’re most welcome, @Chibby! Have a lovely Sunday :)

 

Thank you,

Rory

I hope I was able to help you with your question. If you found my answer helpful, please hit the 'Like' button. If I was able to answer your question or resolve your issue, then please mark my answer as 'Most Helpful' :)

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