Help! I upgraded my limited mins SIM (cap £25-) only to a pay monthly SIM with a £10 cap on 9 May. I recieved a text confirmation of the £10 cap. I also recieved emails saying the new SIM was in the post. I made no phone calls on 9th.Today (10th) I used my phone for an 18 minutes call and got a text saying I had used 80% of my cap! However the app shows that I have unlimited minutes 10 May- 9 June which is pro rated allowances from new plan plus allowances from old plan. How can I have unlimited minutes and have used most of my cap all within 24 hrs of upgrading? I haven’t used any data at all. I don’t seem to have either the old or the new plan in operation as I appear to be paying the out of plan charge of 45p per min for my phone call! I really don’t understand what’s going on, please help. I can’t afford to pay 45p per min and I need to use my phone!
Best answer by Mohammed
Hello
What’s the first 4 digits of the number you called?
Unlimited minutes only applies to inclusive numbers so standard UK Mobile numbers, UK Landline numbers 01, 02 and 03.
0800 are free and so is the iD number.
Calls to 0845 and 0870 numbers are chargeable at the iD access charge of 45p per minute + a charge for the number.
It sounds like you may have called one of these numbers.
Mohammed
