COMPLAINT UNRESOLVED

Hi @dale.dalec92@gmail.com,

I am sorry to hear about that. We will send you a PM to help further as we will not be able to arrange a call for you. Please check your Private Messages, thank you.

Ryan

I have paid £16.90 and another one for £3.90 this month for a plan that’s supposed to be £8.00 a month I have change that Plan to £10.00 a month and have just recieved another bill for £10.00? That means This month I have Paid £28.90 this can’t be right I have been billed 3 times in 1 month? Can someone please contact me OR ELSE I’m going ELSEWHERE?

Hi @Eddie-F 

We will send you a Private message now regarding this. 

-Mohsin

What takes so long? I am going out of my mind with ID mobile, I think after this month is out I will go elsewhere!

Hi @Eddie-F 

We are sorry however we are not a Live Chat service. We hope to have to resolve this in Private Message for you.

-Mohsin

Nothing has been resolved my bills keep going up this month I have made one phone call ans have been charged £1.03 for it I only use the phone for text messages. I have just started a new contract and was told it would be £10 a month unlimited and now you’re asking me for £11.00 unbelievable?

Hello @Eddie-F,

We already have an ongoing private message conversation with you.

Spamming here will not resolve this as we need to speak to you directly and access your account to support.

Mohammed