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direct debit not taken from my Bank but showing as paid in account

A
Community Member

My direct debit has been received my id mobile but the payment has not come out of my bank account, I have contacted the bank and they said it’s an issue with ID Mobile as the direct debit is set up correctly 

Best answer by Mohammed H

Hey @Abbielevell,

It sometimes takes a few days for the payment to clear.

I’d recommend speaking to your Bank if you want to query the Direct Debit.

Edit: I’ve merged the topics together

Mohammed

 

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2 replies

A
Community Member
  • Abbielevell
  • Author
  • Community Member
  • 0 replies
  • March 6, 2023

My payment has been received by ID mobile but had not been taken out of my bank account, can you tell me why this is 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • March 7, 2023

Hey @Abbielevell,

It sometimes takes a few days for the payment to clear.

I’d recommend speaking to your Bank if you want to query the Direct Debit.

Edit: I’ve merged the topics together

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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