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HELP. How do you contact iD mobile? Live chat does not work. Please can someone help me?

4 years ago
December 16, 2020
4 replies
3572 views

sarahjwalker
Community Member

My billing date was started on 27 Nov. My SIM was not activated until 15 Dec. I have been overcharged and you are near impossible to contact. Please can you help me?

Best answer by Ryan D

Hi @sarahjwalker,

We’re sorry to hear that you couldn’t get in touch. Our Live Chat Team can sometimes be busy but we recommend trying again shortly after as they may have more availability then.

In regards to the bill, the billing period starts as soon as the SIM card has been dispatched and not from the day that you start to use so this is why you will have been billed for that period; this would happen with all networks when purchasing a pay monthly plan.

Ryan

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Ryan D
iD Mobile Employee
4571 replies
Answer
4 years ago
December 23, 2020

Hi @sarahjwalker,

We’re sorry to hear that you couldn’t get in touch. Our Live Chat Team can sometimes be busy but we recommend trying again shortly after as they may have more availability then.

In regards to the bill, the billing period starts as soon as the SIM card has been dispatched and not from the day that you start to use so this is why you will have been billed for that period; this would happen with all networks when purchasing a pay monthly plan.

Ryan

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sarahjwalker
Author
Community Member
0 replies
4 years ago
June 15, 2021

Hello, please can you help me. My text messages do not send. I have tried everything recommended on the site. Live chat is a bot; not a real person. It cannot help me. My package includes unlimited texts. I cannot send a single one. This service is genuinely the worst I have ever experienced.