Question

Help to pay account balance when can't access account

S
Rank
Userlevel 1

my sim only contract was cancelled when 3 advised getting pac code to take number

have £2.05 owing - direct debit cancelled automatically - have reinstated this but was not taken by IDmobile _ I can't contact anyone or my account as says does not exist. Tried to register another account, but says I already have one, but then can't access it 

have spend hours on the typing chat thing but get no- where as say to register when already have 

they have sent me codes to put in to reset - but nothing happens 

5 replies

Ryan
Rank
Userlevel 7
Badge +9

Hi @steveinhastings,

I’m sorry to hear that you didn’t manage to get into your account. You can call our automated telephone service on 0333 003 7777 from a landline or other mobile and then to make a payment, you can select option 2 once the automated message has ended.

Ryan

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S
Rank
Userlevel 1

Hi Ryan thanks for that 

I tried it and it said there was an unknown error - it then tired to put me through to someone, then just got recorded message saying that they were unavailable due to corvid & to go online for support options  then call was terminated…. so not sure what to do now 

is there an address that I can send a cheque to ? 

 

Kevin
Rank
Userlevel 7
Badge +10

@steveinhastings 

Hi Steve.

Are you calling up from a different iD Mobile number than the one you’re trying to make a payment from?

If you’re calling from a landline or any other network, you should be able to enter the iD Mobile number in (the phone number for the account you’re wanting to pay a bill on) and the balance will be confirmed to you before you go forth with payment details etc.

S
Rank
Userlevel 1

Thanks Kevin 

I put in the number of the original ID mobile number & it worked !! 

 

brilliant !! much appreciated

Rory
Rank
Userlevel 4
Badge +6

Glad to hear @Kevin got this sorted for you, @steveinhastings. Do let us know if you ever need help with anything else at all.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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