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Question

Help to pay account balance when can't access account

S
Community Member

my sim only contract was cancelled when 3 advised getting pac code to take number

have £2.05 owing - direct debit cancelled automatically - have reinstated this but was not taken by IDmobile _ I can't contact anyone or my account as says does not exist. Tried to register another account, but says I already have one, but then can't access it 

have spend hours on the typing chat thing but get no- where as say to register when already have 

they have sent me codes to put in to reset - but nothing happens 

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5 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • July 3, 2020

Hi @steveinhastings,

I’m sorry to hear that you didn’t manage to get into your account. You can call our automated telephone service on 0333 003 7777 from a landline or other mobile and then to make a payment, you can select option 2 once the automated message has ended.

Ryan

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S
Community Member

Hi Ryan thanks for that 

I tried it and it said there was an unknown error - it then tired to put me through to someone, then just got recorded message saying that they were unavailable due to corvid & to go online for support options  then call was terminated…. so not sure what to do now 

is there an address that I can send a cheque to ? 

 

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • July 9, 2020

@steveinhastings 

Hi Steve.

Are you calling up from a different iD Mobile number than the one you’re trying to make a payment from?

If you’re calling from a landline or any other network, you should be able to enter the iD Mobile number in (the phone number for the account you’re wanting to pay a bill on) and the balance will be confirmed to you before you go forth with payment details etc.

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S
Community Member

Thanks Kevin 

I put in the number of the original ID mobile number & it worked !! 

 

brilliant !! much appreciated

Rory C
1 person likes this
  • Rory C
    Rory C
Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • July 11, 2020

Glad to hear @Kevin got this sorted for you, @steveinhastings. Do let us know if you ever need help with anything else at all.

 

Thank you,

Rory

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