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High call charge for an unknown number


IPAYNE
Community Member

I was recently charged £24.50 for phoning the number 85075. I don’t recognise this number. Does anyone know what it is

Best answer by Kevin M

We hear you @IPAYNE and at some point in time a lot of us have had accidents happen like this.  It’s just something you would need to be careful of with your phone itself.  Most phones these days try to lock themselves to prevent any sort of pocket-dialling from being possible.

You could look to put a spending cap on your account to prevent you from being able to run up usage costs of a set (by you) amount to try and prevent these sorts of things though.

 

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10 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • July 14, 2020

Hi @IPAYNE,

The number 85075 is used when wanting to find out how much you owe for the remainder of your contract and it is generally used for texting only. Do you remember ever getting in touch with that number, even via text?

Ryan


IPAYNE
Community Member
  • Author
  • Community Member
  • 0 replies
  • July 14, 2020

No I have never phoned this number. I had had my contract for a few years and very happy with it and have no intention of cancelling it.

 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • July 14, 2020

Hi @IPAYNE 

Generally speaking, you can find more about the 85075 here: https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/text-to-switch-simple-to-switch-mobile-network

 

Does it state on your most recent bill how long you had called the number for?  If not, we’ll be able to Private Message you, take some details and find this out for you.


IPAYNE
Community Member
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  • Community Member
  • 0 replies
  • July 14, 2020

Yes the call was for 13.52 minutes. 
ian


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 16, 2020

Hello @IPAYNE,

 

Have you checked your call log at all?

You may have accidentally dialled this number.

 

We would never charge for usage unless the call has been made as these calls are recorded on your account.

 

Mohammed


IPAYNE
Community Member
  • Author
  • Community Member
  • 0 replies
  • July 16, 2020

I don’t know how to check my call log. Can I do this on my phone?


IPAYNE
Community Member
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  • 0 replies
  • July 16, 2020

I have checked my call log and I did phone that number, but it must have been a mistake as I had no reason to call this number. It’s a mystery especially as the call was for 13.5 minutes.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • July 16, 2020

We hear you @IPAYNE and at some point in time a lot of us have had accidents happen like this.  It’s just something you would need to be careful of with your phone itself.  Most phones these days try to lock themselves to prevent any sort of pocket-dialling from being possible.

You could look to put a spending cap on your account to prevent you from being able to run up usage costs of a set (by you) amount to try and prevent these sorts of things though.

 


IPAYNE
Community Member
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  • 0 replies
  • July 16, 2020

Best answer


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • July 18, 2020

I you need anything else @IPAYNE , please let us know.

 

Will