Having a Direct Debit set up on your account doesn’t just make your experience smoother and interruption free, it also enables you to upgrade to a shiny new device when you become eligible.
Without an active Direct Debit, you will not be able to upgrade through our website, the iD Mobile App, My Account online service or at a Carphone Warehouse store.
If you’ve cancelled your Direct Debit by accident or because you tried to update your details, the best thing to do is set it up again before payment is due. An attempted payment on a cancelled Direct Debit could affect your future credit rating, and we really don’t want that to happen.
Already Cancelled your Direct Debit and need to set it back up?
To reinstate your direct debit all you need is a UK bank account. Then, simply:
- Log in to the iD Mobile App or My Account online
- Go to My Billing > Manage my Direct Debit
- Follow the steps on screen
Your monthly Direct Debit payment will be taken on or around 14 days after your bill is issued.
Setting up a new Direct Debit instruction can take up to 10 working days to fully activate on your account. So, if you have a payment due within 10 days, we recommend making a manual payment first, to make sure there’s no disruption to your service. This can also be completed through the iD Mobile App or My Account online.
Need to amend your existing Direct Debit details?
If you want to amend the bank details for your Direct Debit, you just:
- Log in to the iD Mobile App or My Account online
- Go to My Billing > Manage my Direct Debit > Manage my details
- Follow the steps on screen
The cut-off date for making changes to your Direct Debit is five days before it’s due. If you make changes after the cut-off, we recommend making a manual payment to avoid a missed payment.
Need to make a manual payment
The easiest way to pay your monthly bills is to set up a Direct Debit. However, if you’d prefer to make manual card payments, you can do this with a UK credit or debit card in the iD Mobile app, online or using our automated telephone service.
Either
- Log in to the iD Mobile App or My Account online
- Go to My Billing > Make a payment
- Follow the steps on screen and click Submit
or
- Call 7777 from your iD Mobile phone
- Select option 2 - Payment or billing queries
- Select option 2 - Make a payment
Once you’ve set your Direct Debit back up, you’ll be able to complete an upgrade (when you are eligible) and have a worry-free payment experience with your iD Mobile plan!