How to understand your bill.

Hi

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Hi @Aaliyah , 

Welcome to iD Community.

How can we help you today?

Thanks, 

Pearl

So, I have recieved my bill and I have been charged £14 on top of my usual £15 a month for my contract so, overall thats £29 but ive just paid the full £29 now before my usual pay date so, will I be charged an extra £15 or will I not pay at all on my pay date as ive paid my bill in full?

Hi @RK99 , I’ve sent you A PM now in response to a chat elsewhere.

Cheers,

Will

Hi i am Mohammed S I have open my bill £ 757,00 how can i payment pay please Anwar my i want to pay minma payment palin

Hi

Hi @Malik123 

If you’re looking to make a payment, you could do this through the iD Mobile App (or our website) if you’re registered and log in there.

Alternatively, you can call our automated payment line on 0333 003 7777

You'll be asked for your mobile number

Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
 

My bill is £51 should be £39

Hi @Chris Draper, you can check the iD Mobile app for any extra charges. Also, if you’ve recently upgraded, changed plan, or amended your Direct Debit date, this will result in your bill looking a little different.

Thank you,

Rory

Hi,

I have recently joined iD mobile and my bill has been 44.99 each month but I changed my direct debit this month and it’s changed the balance of this months bill to 53. Additionally it says all future bills will cost 49.99, why is this the case? I only changed the bill date by 4 days to fall in line with my new payday.

Hope you can help, this is frustrating because I was sure the price was fixed during my contract.

Thanks,

Tara

Hi Tara,

When you change the payment date the bill would usually be higher as you’ll be charged for a longer period that month but this shouldn’t affect future bills.

However if future bill are showing as a different price as to what you agreed, please let us know and we can investigate.

Kash

Thanks Kash, I understand the pro rata of my current bill being more but my account says 49.99 now as my usual billing amount when it should be 44.99 as I had agreed.

@Tara McKeown,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash