Bills & Charges

Everything you need to know about billing, your allowances and charges on your account.

  • 273 Topics
  • 1,591 Replies

273 Topics

Karenwhite
Newbie
KarenwhiteNewbie
asked in Bills & Charges

money taken for an account I don't have

Why has no one sorted my money out. I have spoken to your agents about an account that was set up that I didnt know about. I was told someone would sort it, that was around the 18th april

3
Tom
iD Mobile Employee
11 months ago
Michael Best
Newbie
Michael BestNewbie
posted in Bills & Charges

pay bill but can't access my account

Trying to pay my bill but can't access my account 

3
Mohammed
iD Mobile Employee
8 months ago
Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

3
Kash
iD Mobile Employee
2 days ago
G
Newbie
GenigNewbie
asked in Bills & Charges

UK charge on bill

My last couple of bills have a charge listed beside UK, very small amount (pence)  I have no idea what this is, can’t find explanation anywhere on bill, have used hardly any/none of my data allowance, texts, minutes.  What is this charge please?

3
Kash
iD Mobile Employee
1 year ago
Scott Maguire
Newbie
Scott MaguireNewbie
asked in Bills & Charges

billing queries

What idoes uk mean on my bill, haven't seen it before and it's for approx £19.

3
Lauren
iD Mobile Employee
1 year ago
A
Newbie
AshleighPatersonNewbie
asked in Bills & Charges

Paid my monthly bill but Phone is still 'cut off'

I have paid my monthly phone bill today through the I'd mobile app. Normally it takes the payment straight away and my services turn back on but today it only took payment from my bank account but is still saying bill over due and hasnt connect me back on to my services? How can I fix this?

3
Mohammed
iD Mobile Employee
1 year ago
B
Rookie
Bart1552Rookie
asked in Bills & Charges

Montly allowance time

I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

3
Kash
iD Mobile Employee
1 month ago
R
Newbie
Ricky SmithNewbie
posted in Bills & Charges

Can I pay half my bill now and half next week?

Hi my Bill is £26.57 and my phone services are disconnected at the moment I want to know if I could please pay half today & the other half on Tuesday 25th when I receive my pay from my work 

3
Mohammed
iD Mobile Employee
9 months ago
Jae-Alexandra Emeri
Newbie
Jae-Alexandra EmeriNewbie
asked in Bills & Charges

can i pay my bill for this month on the 31st January please

Can I pay my bill on the 31st January this month please as I have had a new job and don’t get paid til next Tuesday?

3
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Mark68Newbie
asked in Bills & Charges

bill has increased

My mobile bill has increased after 6 months, why is this? 

3
M
Newbie
1 year ago
L
Newbie
Louise Fagan
posted in Bills & Charges

pay outstanding bill

My son has opened a new account without cancelling and paying his old account. We know can't access it

3
Kash
iD Mobile Employee
9 months ago
L
Newbie
Louise Fagan
asked in Bills & Charges

how do I make a payment?

I need to pay my bill but no longer have my sim. How do I pay it

3
Kash
iD Mobile Employee
9 months ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills & Charges

why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
21 days ago
Shola McGregor
Newbie
Shola McGregorNewbie
asked in Bills & Charges

Final demand notice

I’ve receive a final demand notice but can’t log in to my account because I’ve never received a number or a SIM card.  I also have no emails.  What do I do?

3
Tom
iD Mobile Employee
1 year ago
Shaila Awan
Newbie
Shaila AwanNewbie
posted in Bills & Charges

bill paid twice, how can I get a refund

Paid bill twice accidentrefund £35.00 Thanks

3
Mohammed
iD Mobile Employee
9 months ago
E
Newbie
emmajohnsonNewbie
asked in Bills & Charges

Direct Debit not taken

Hi everyone, does anybody know why my direct debit hasn't come out yet? It's due on the 27th/28th of the month, I have money in my account for it and my account is clean (no extra charges/arrears due).

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
sashamercerNewbie
asked in Bills & Charges

Payment

I’ve payed this all, the money has come out of my account but I still do not have a bill summary and it appears as if it were still outstanding. I have never been able to get in contact with IDmobile and find out what is actually going on with my account, what they have a received and why it won’t recognize that I have payed.

2
S
Newbie
1 year ago
S
Newbie
Sl99Newbie
asked in Bills & Charges

Outstanding debt LCS creditor back to ID Mobile

Hi There was previously a thread but not sure if still being responded to so decided to make a new oneI would like to pay off a outstanding debt that has been referred to LCS on behalf of ID mobile. The debt apparenty has gone back to ID mobile. My mobile number has already been cancelled so cannot make payment through the phone line. I would like to know who I can contact or if somebody from ID can contact me so I can clear the payment as soon as possible Thank you 

2
Kevin
Newbie
3 years ago
R
Newbie
RustytoneNewbie
asked in Bills & Charges

Read reciepts on iD mobile - are they free?

hello all, new to id mobile this month i was just wondering if read receipts are free to use on id mobile or do they charge for this feature, just regular sms read receipts. thanks in advance for any insight, cheers.

2
R
Newbie
1 year ago
Umran Bashir
Newbie
Umran BashirNewbie
asked in Bills & Charges

false final demand

Hello, I was sent a final demand notice yet I don't have an account with you. Your chatbot is completely useless and I have no other way of contacting you as you do not have a phone number that isn't automated. Please rectify as I have already lost patience in the way your company operates.  Regards Umran  

2
Ryan
iD Mobile Employee
3 years ago
Jenny Evans
Newbie
Jenny EvansNewbie
asked in Bills & Charges

problem with messaging and changing my number in settings

My messages say failed to send but sometimes they actually have sent , I’ve looked through the help section and I can’t get my ported o2 number to save in my settings it just reverts back to your original id mobile number ? 

2
Rory
Newbie
1 year ago
minigina
Civilian
miniginaCivilian
asked in Bills & Charges

purchasing new phone contract

Last night and this morning I have been trying to purchase an iphone 12 pro max. I fill in all the details and get to the section requiring me to pay 1p to check my card works. I have done this three times but it keeps saying unsuccessful and to check my details and try again. However, I have been charged to my bank account each time. I cannot progress any further without this step being completed and have been unable to speak to anyone in person regarding the issue. My current phone contract ends very soon and I really need to purchase this contract! If you need anymore details please let me know! :)

2
Kevin
Newbie
3 years ago
C
Newbie
Caz6Newbie
asked in Bills & Charges

cancelling data roaming charge

Hi, I had a £24.09 data charge added to my account on Friday 27th May. I was in the UK and boarded a ferry which I’ve since found had a Skybridge satellite on it. My phone automatically connected to it, I didn’t proactively use it but must have received a WhatsApp message.  The next day, having received a cap limit alert at 2:10am, I looked into it using the onboard WiFi.  I realise the boat has a Skybridge mast and my phone had automatically connected to it. I immediately activated aeroplane mode. what are my chances/how do I go about getting the fee cancelled?  many thanks carolyn

2
C
Newbie
1 year ago
M
Newbie
MkagyenNewbie
asked in Bills & Charges

Mobile and sim contract

I would like to know if I make a phone and sim contract let's say for this moths will I be charged next month or this month?

2
M
Newbie
2 years ago
J
Rookie
jainvikas8Rookie
asked in Bills & Charges

View call history in a bill cycle.

Hi,       I’m looking to view my call history (with numbers) for a particular bill cycle. Is there a way to find out that?      On my phone, I’m looking to find a number which I didn’t save apparently and wish to know what numbers were called during a particular month (minutes from the inclusive plan). Is there a way to view the detailed bill?   Thanks.

2
H
3 years ago
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