Bills & Charges

Everything you need to know about billing, your allowances and charges on your account.

  • 273 Topics
  • 1,589 Replies

273 Topics

Mjames29
Newbie
Mjames29Newbie
asked in Bills & Charges

What is my phone number

I bought an iPhone XR January 2020, I have lost the sim so using a different one, I don’t know what the number of the sim that was lost and can not log in to change what card the bill comes out of, is there someone who can help me? 

3
Will
iD Mobile Employee
2 years ago
M
Newbie
mbonisiNewbie
asked in Bills & Charges

Sim not working for protracted time, cancelled Direct Debit

Some months ago, I bought an ID Sim for a new Huawei phone I bought. After inerting the Sim, it simply wouldn’t work. I tried everything expected/advised on the forums and tutorials here but nothing worked. In the end I simply cancelled the direct debit as I was not happy to continue to pay for a service I have no access to. I triend getting holf of carhone warehouse, where I bought the Sim but it proved fruitless. No one was answering phones. Now I am getting all this mail about me owing you money; which is annoying.

5
Kevin
Newbie
3 years ago
Tzia
Newbie
TziaNewbie
asked in Bills & Charges

Charged Twice

HI,I purchade a bundle for £6 on 31st December for mobile number REMOVED. As I see in my bank account it has been charged twice. I see two transactions of £6 each. Please refund £6.Best regards

5
Kevin
Newbie
3 years ago
M
Newbie
MkagyenNewbie
asked in Bills & Charges

Mobile and sim contract

I would like to know if I make a phone and sim contract let's say for this moths will I be charged next month or this month?

2
M
Newbie
2 years ago
U
Newbie
User123456Newbie
asked in Bills & Charges

Left iD back in November but still getting demands

How do I speak to someone at iD. I cancelled my PAYG back in November - received a payment chaser for outstanding month which I paid.  Have now received another debt collection letter but cannot speak to anyone at iD.  Live chat not active and I do not use social media.  Even telephone complaints line keep hold for over 40 minutes.

13
Kash
iD Mobile Employee
1 month ago
D
DelilyR
asked in Bills & Charges

unlimited minutes

Hi, last month I changed my plan to unlimited minutes but yesterday I received text stating that I’ve used all my minutes. I’ve checked my account definitely stating unlimited minutes. Any help appreciated. Thanks 

3
Mohsin
iD Mobile Employee
3 years ago
minigina
Civilian
miniginaCivilian
asked in Bills & Charges

purchasing new phone contract

Last night and this morning I have been trying to purchase an iphone 12 pro max. I fill in all the details and get to the section requiring me to pay 1p to check my card works. I have done this three times but it keeps saying unsuccessful and to check my details and try again. However, I have been charged to my bank account each time. I cannot progress any further without this step being completed and have been unable to speak to anyone in person regarding the issue. My current phone contract ends very soon and I really need to purchase this contract! If you need anymore details please let me know! :)

2
Kevin
Newbie
3 years ago
Zach Jee
Newbie
Zach JeeNewbie
asked in Bills & Charges

My Direct Debit has not been collected?

You was supposed to take money out a couple of days ago and it said you’ll start taking the money out again in five days but will not be paid until Friday which is more of five days could you help me please so I can pay on this Friday this is because I have been ill

7
Kash
iD Mobile Employee
9 months ago
Matthew Ynwa Cook
Newbie
Matthew Ynwa CookNewbie
asked in Bills & Charges

Cancelled Contract

I haven’t used my sim and I have cancelled contract yet your still trying to bill me 

12
Kash
iD Mobile Employee
1 month ago
A
Civilian
amb002Civilian
asked in Bills & Charges

two direct debits one phone

I moved to sim only monthly contract during lockdown but have since upgraded. I am still paying both dd's months later? How do I cancel the SIM only when I cannot talk to anyone?

1
Kevin
Newbie
3 years ago
Karenwhite
Newbie
KarenwhiteNewbie
asked in Bills & Charges

money taken for an account I don't have

Why has no one sorted my money out. I have spoken to your agents about an account that was set up that I didnt know about. I was told someone would sort it, that was around the 18th april

3
Tom
iD Mobile Employee
11 months ago
Waddy170552
Newbie
Waddy170552Newbie
asked in Bills & Charges

Billing error when logging in

Why whenever I log on to check my monthly billing do I get a red message saying there is an error and that the amount cannot be calculated? Most annoying.

5
Will
iD Mobile Employee
3 years ago
M
Civilian
mika553Civilian
asked in Bills & Charges

Paid my bill but services are still not restored AGAIN?!

Hello, Very angry since this is the second time now. My partner is heavily disabled and needs the phone to book appointments. 7777 is useless since it just disconnects you and shows you the middle finger.ID does not even attempt to take money from my account and just stop all services and send me a threatening email demanding payment. You guys have my Account details via direct debit but still wont do it I have to do it by hand.And then when it is paid the service still wont be restored. Last time I had to use live chat but of course it’s down now. Mentioned before 7777 is useless.  Turning the Services off is easy and fast but turning it on takes days if not weeks as other people said in this forum. Should have never changed to this scam company never had so many disgusting issues.

1
andewhite
Legend
2 years ago
A
Civilian
AngrybeeCivilian
asked in Bills & Charges

Why have I received a letter about my first direct debit payment when I returned my purchase the day after I received it?

I bought a phone with a contract on the iD mobile website. I received it on the 6th of July and returned it to a carphone warehouse shop on the 7th. I have had an email and a letter saying the first payment will be taken out next Monday. How is that possible when I returned the phone and cancelled the contract 24hours after receiving it? The lady in the shop said everything was cancelled. Why am I going to be charged? And there’s no one I can ring to discuss this with! 

1
Ryan
iD Mobile Employee
2 years ago
Mob123
Newbie
Mob123Newbie
asked in Bills & Charges

credit limit question

I want to increase my credit limit.

3
Kash
iD Mobile Employee
1 year ago
K
Newbie
Kazcross1Newbie
posted in Bills & Charges

text message received saying my bill is due but it isnt

My bill isnt due untill next month,yet iv had a text saying its due in 3 days?

4
Tom
iD Mobile Employee
1 year ago
IDMOBILE786
Newbie
IDMOBILE786Newbie
asked in Bills & Charges

27 Payment but a 24-month contract?

I have made 27 Payments on a 24 month payment plan and I still have 3 months to go until my contract finishes so all together I have paid 30 payments on a 24 month plan how does that work I pay my bills manually because I get paid on different dates each month from work 

8
Tom
iD Mobile Employee
1 year ago
S
Newbie
sashamercerNewbie
asked in Bills & Charges

Payment

I’ve payed this all, the money has come out of my account but I still do not have a bill summary and it appears as if it were still outstanding. I have never been able to get in contact with IDmobile and find out what is actually going on with my account, what they have a received and why it won’t recognize that I have payed.

2
S
Newbie
1 year ago
Shola McGregor
Newbie
Shola McGregorNewbie
asked in Bills & Charges

Final demand notice

I’ve receive a final demand notice but can’t log in to my account because I’ve never received a number or a SIM card.  I also have no emails.  What do I do?

3
Tom
iD Mobile Employee
1 year ago
E
Civilian
ellisefeldwick21
asked in Bills & Charges

paid my phone bill and out of plan charges and been charged again

My phone bill was due on the second of February 2021 which I paid by direct debit it would normally be £21.99 but it was £41.98 as I had out of plan charges which I was aware of this and was happy to pay it then 2 days later after I had paid my phone bill and the out of plan charges I then again was charged another  £41.98 which means u have over charged me as I had paid my phone bill and the out of plan charges on the second of February 2021as thats when my payment was due and was paid in full so u took more money then u should have u should have only taken the one payment of £41.98 not £83.96 I would like this matter resolved ASAP as this is not what I signed up for to be over charged 

3
Will
iD Mobile Employee
3 years ago
Missbexie
Newbie
MissbexieNewbie
asked in Bills & Charges

unknown charge

Hi.  I have tried live chat but with no luck. I had an id contract for my son which he had for more than 2 years. We cancelled it in September, made a payment in October, you then took and returned a small payment in November. Then with no other contact I had a demand for£70 with 1 week to pay, I paid it as I couldn't get through to talk to anyone and didn't want it showing on my credit reference but it is anyway! And I have no idea why the final payment was so high?   

3
Kevin
Newbie
3 years ago
Shaun Rafferty
Newbie
Shaun RaffertyNewbie
asked in Bills & Charges

changed direct debit date and its wrong

Hi please can someone help, going through a separation and had to change my direct debit bank details which seems to of worked fine, at the same time i tried to change my direct debit date that it comes out of my account which is 17th to the 5th, it seemed to of done that but now its showing that the direct debit will come out on the 27th of each month and not the 5th, this is a day before i get paid and really didn't want that?? when i tried to change it said i have to wait until september? can i go back to the 17th anything is better than the 27th now? please help guys can i cant call anyone

2
Shaun Rafferty
Newbie
1 year ago
Martin Pole
Civilian
Martin PoleCivilian
posted in Bills & Charges

You haven't collected my Direct Debit for 3 months?

You haven’t taken direct debit out of my account for three months? I haven’t changed anything? I have tried to pay my bill but you will not accept my card? my card is up to date so i can only think there’s a problem your end? 

1
Mohammed
iD Mobile Employee
8 months ago
M
Newbie
mobilechargesNewbie
asked in Bills & Charges

Received a final bill after cancelling?

Hi there,   We’re sorry to see you go. Just to let you know your outstanding balance is ready to be paid. Outstanding Balance: £1.26   Why am I being billed? 

4
Mohammed
iD Mobile Employee
9 months ago
G
Rookie
Gavin198637Rookie
asked in Bills & Charges

what date is my bill taken?

If my bill is due on a Saturday or a Sunday do they still take or is it the next working day many tganks

5
Mohammed
iD Mobile Employee
9 months ago
Terms & Conditions
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