Bills & Charges

Everything you need to know about billing, your allowances and charges on your account.

  • 273 Topics
  • 1,593 Replies

273 Topics

Jasmine Lewis
Newbie
Jasmine LewisNewbie
asked in Bills & Charges

need help!

I disconnected my services and transferred my mobile number to a different network as was no longer satisfied with the service I was paying for so I left before my upgrade date which was 31st of March but because it was Easter I left on the 3rd of April and now iD mobile expect me to pay £45.05. They sent me an email saying £0 outstanding balance but when I login to my iD mobile account it says £45.05 outstanding, so which is correct! The email or the account 🤔 screenshots of the evidence, email and my iD mobile account. 

3
Kash
iD Mobile Employee
4 days ago
R
Newbie
richcom1Newbie
asked in Bills & Charges

account restirction

I paid my bill. Went online to set up a Direct Debit..got a message saying you owe £0.00 and must pay this before I can set up a direct debit and have my account reinstated. Live chat is a stupid BOT chat and obviously cannot phone 7777 as restricted What the hell? Can you someone advise me?ps I don’t have a landline phone

3
Michelle
iD Mobile Employee
3 years ago
R
Newbie
Robtownsend82Newbie
asked in Bills & Charges

i have paid my bill

I have paid me bill and want my services back on can you please help

1
andewhite
Legend
1 year ago
A
Newbie
Aysh96Newbie
asked in Bills & Charges

I have been charged twice

I paid my bill manually but a direct debit was still taken. Am I able to be refunded?

1
Ryan
iD Mobile Employee
3 years ago
Matty Riley
Newbie
Matty RileyNewbie
posted in Bills & Charges

services are not working after late payment

My services just aren’t working after late payment all paid it said after 24hours it will be switched back on and still nothing can someone help me? 

5
Tom
iD Mobile Employee
1 year ago
hostile17
Newbie
hostile17Newbie
asked in Bills & Charges

Extra amount taken from my account

My regular monthly payment is £3.99 but the past month £4.29 as taken.Its not the amount but   I have no idea what the extra was for.Cannot find any reason on my account page either.Anyone help?

3
Kevin
Newbie
3 years ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills & Charges

why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
23 days ago
Danielle Scott
Civilian
Danielle ScottCivilian
asked in Bills & Charges

Getting an overpayment refunded

Hi I have been charged twice for my bill this month would I be able to get the extra amount refunded 

1
Rory
Newbie
2 years ago
L
Newbie
Louise Fagan
posted in Bills & Charges

pay outstanding bill

My son has opened a new account without cancelling and paying his old account. We know can't access it

3
Kash
iD Mobile Employee
9 months ago
Michael Best
Newbie
Michael BestNewbie
posted in Bills & Charges

pay bill but can't access my account

Trying to pay my bill but can't access my account 

3
Mohammed
iD Mobile Employee
8 months ago
R
Newbie
Ricky SmithNewbie
posted in Bills & Charges

Can I pay half my bill now and half next week?

Hi my Bill is £26.57 and my phone services are disconnected at the moment I want to know if I could please pay half today & the other half on Tuesday 25th when I receive my pay from my work 

3
Mohammed
iD Mobile Employee
9 months ago
R
Newbie
RustytoneNewbie
asked in Bills & Charges

Read reciepts on iD mobile - are they free?

hello all, new to id mobile this month i was just wondering if read receipts are free to use on id mobile or do they charge for this feature, just regular sms read receipts. thanks in advance for any insight, cheers.

2
R
Newbie
1 year ago
Umran Bashir
Newbie
Umran BashirNewbie
asked in Bills & Charges

false final demand

Hello, I was sent a final demand notice yet I don't have an account with you. Your chatbot is completely useless and I have no other way of contacting you as you do not have a phone number that isn't automated. Please rectify as I have already lost patience in the way your company operates.  Regards Umran  

2
Ryan
iD Mobile Employee
3 years ago
PAULINA
Newbie
PAULINANewbie
asked in Bills & Charges

My services haven't been reinstated after having paid my bill?

Good afternoon, I paid my bill last Saturday and My services haven't been reinstated after having paid my bill, Why is this happening?  Thank you 

2
Mohammed
iD Mobile Employee
1 year ago
UmbroKhan
Newbie
UmbroKhanNewbie
asked in Bills & Charges

why are your prices similar to Three Network? sim only

Sim only deals.Why are your prices similar to Three Network?Three Network has cheaper prices when it comes to unlimited and 100Gb of data?What's the benefit of using MVNO? MVNO meant to be a lot cheaper with a lot more data.

1
Ryan
iD Mobile Employee
3 years ago
A
Newbie
AmeliawoodnickNewbie
asked in Bills & Charges

No refund received

I made a return weeks ago now and have been informed that the phone has been received but I haven’t been refunded the £29.99 which was billed from my account for the first month of the contract.Spoke to someone on online chat and they said it would be escalated and refunded in 2 days but has been over a week now and STILL no refund in my account.Please can this be sorted ASAP.

1
Ryan
iD Mobile Employee
3 years ago
Kirsty Pope
Newbie
Kirsty PopeNewbie
asked in Bills & Charges

Duplicate payments taken

Hi, For some reason 3 payments has been taken from my account, please can 2 of them be refunded. They are not showing as pending so I’m assuming the payments have now been cleared? Many ThanksKirsty

1
Mohammed
iD Mobile Employee
9 months ago
Sophie Santoro
Newbie
Sophie SantoroNewbie
posted in Bills & Charges

phone cut off but payment has now been made

I had to make a payment of £32.91 as it couldn’t automatically come out of my account. however I made the payment Friday 10th March 2023 and my data/texts/calls aren’t not working/activated. Is there a way to help get this sorted as I have made the payment.

2
Tom
iD Mobile Employee
1 year ago
Gary King
Newbie
Gary KingNewbie
posted in Bills & Charges

wrong payment amount

I'm yet to make a payment yet the app says I have and my banking direct debit says 180 odd quizd is due to come to you when it should only be 21.99. Can this please be amended?

2
Mohammed
iD Mobile Employee
10 months ago
Z
Newbie
ZazaBNewbie
asked in Bills & Charges

My phone has been restricted

HiLast month my direct debit was returned unpaid, I immediately paid the outstanding amount via the app now I have received an email to say the payment is outstanding and. I have been restricted.  I have gone through my payments on the app and I see nothing outstanding.  Please explain what is going on. 

1
Ryan
iD Mobile Employee
3 years ago
K
Newbie
KokodiNewbie
asked in Bills & Charges

How to get bill with updated details

Hiya,I updated my address on the app, but the bill still shows the old address. How can I get the new bill with the updated bill?  Thanks

2
Mohammed
iD Mobile Employee
9 months ago
Jane321
Newbie
Jane321Newbie
asked in Bills & Charges

upfront costs taken twice

You have taken 29£ twice

6
Jane321
Newbie
10 months ago
elly123
Civilian
elly123Civilian
asked in Bills & Charges

bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
23 days ago
D
Newbie
Dcluk95Newbie
asked in Bills & Charges

How do I delay my contract start due to faulty SIM?

Hi there,Just joined ID but the first sim card sent was completely broken so have had to order a replacement. How do I go about making sure my £43.99 monthly charge does not start until my new sim has arrived as I do not actually have access to my data etc without an ID sim.

2
Mohammed
iD Mobile Employee
10 months ago
Lexi Egan
Newbie
Lexi EganNewbie
posted in Bills & Charges

paid but services not working

I paid for my phone bill around 4 days ago now and my data has still not come on I can’t use my phone without WIFI and can only call people. Why has this happened as it’s never happened before it’s normally just reset and come back on straight away. 

1
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?