Skip to main content
Question

My "final bill" email says "As you do not have a Direct Debit set up" (but I *do* have a Direct Debit set up)


Please see title.

This topic has been closed for replies.

4 replies

Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 2000 replies
  • May 28, 2021

Hello Jaime,

Do you know if your final bill has been paid?


  • Author
  • 0 replies
  • May 28, 2021

I do not know if my final bill has been paid. When I log into https://my.idmobile.co.uk I can see:

 

My Current Month.
Unable to get your Current Month Bill Details. Please retry later.
My Last Bill.
You have no bills available at this time.
My Previous Bills.
You have no bills available at this time.

 


  • Author
  • 0 replies
  • May 28, 2021

And every time that I click on “See my payment history”, it sends me back to the login page.

That’s a really cool online system you have there. (I presume it was sold to you by one of your competitors! Ha ha ha!)


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 2000 replies
  • May 28, 2021

OK, we will get you a message sent and access your account to see whats going on.