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Question

restricted account due to non-payment

  • December 17, 2020
  • 6 replies
  • 105 views

Knewbold
Community Member

Hi my account is restricted, the bill is paid and I urgently need to make a phone call to my bank, about a stolen card

 

I can't speak to anyone on the phone or on chat

 

 

 

 

 

 

This topic has been closed for replies.

6 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 23, 2020

Hello @Knewbold,

Has this since been lifted?

 

I’m sorry to hear you’re having trouble getting the bar lifted. This usually lifts witihn 24-hours of the payment.

Let us know if this still hasn’t,

 

Mohammed


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • December 23, 2020

Sorry for not catching this one sooner @Knewbold 

If you had made a payment to ourselves, then you should have had your services back on within 2 hours usually.  Sometimes 24 hours in rare instances.

If it was a collection agency the payment was made to then it wouldn’t be until they sent details through to notify us that the payment was received that things would be back on.  That can be between 1-3 days.

In any case, you can reach our Live Chat Team if you need this looking at sooner.

 

Did things resolve themselves?


  • Community Member
  • 0 replies
  • June 3, 2021

My ID account is suspended. Hve paid bill online direct. . Account says I'm up to date but still can't make calls. When will this be lifted? Thanks 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 4, 2021

Hello @Juanita,

This would be lifted within an hour of the payment being made.

Can you confirm if this has since been lifted or if the services are still affected?

 

Mohammed

 


  • Community Member
  • 0 replies
  • June 4, 2021

Great. Many thanks 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 5, 2021

No worries @Juanita,

 

Please do let us know if ever you need anything else.

 

Will