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1£ extrs charge


Hi, my plan is 7£ and I got charged 8£ 

Best answer by Kash

Hi @Ayesha786,

Welcome to the Community!

I would advise contacting our Live Chat Team for further assistance with your bill.

If you require further assistance, please let us know.

 

Kash

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6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
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  • 12131 replies
  • July 5, 2024

Your iD Mobile bill would show any out-of-plan charges, @Ayesha786.

If not, perhaps iD Mobile might have made a mistake.


  • Author
  • New
 Contributor
  • 2 replies
  • July 5, 2024

It doesn’t show just shows £7 which is my plan 


andewhite
Platinum 
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  • Platinum 
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  • 12131 replies
  • July 5, 2024
Ayesha786 wrote:

It doesn’t show just shows £7 which is my plan 

Perhaps iD Mobile have made a billing error, @Ayesha786

Forum members can’t look at customers accounts, to protect your online privacy and security.


  • Author
  • New
 Contributor
  • 2 replies
  • July 5, 2024

Can you refund pls


andewhite
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  • Platinum 
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  • 12131 replies
  • July 5, 2024
Ayesha786 wrote:

Can you refund pls

Forum members like us can’t look at customers accounts, nor issue refunds, @Ayesha786

This iD policy is to protect your online privacy and security.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • July 17, 2024

Hi @Ayesha786,

Welcome to the Community!

I would advise contacting our Live Chat Team for further assistance with your bill.

If you require further assistance, please let us know.

 

Kash