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15gb add on for £30.00

Keith Devonald
New
 Contributor

I have 97gb left of my 100gb a month allowance.

 

But last nivht an add on of 15gb fir 30.00 pound was added to my account.

 

As i only use 30gb a month, and i did not request the add on, how was this possible.

 

No one else has access to my phone.

 

Live chat did not give me a satisafactory reply.

 

I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left.

 

Very unhappy

 

Best answer by Tom

Hi ​@Keith Devonald 

 

Is there anybody else who has access to your device?

 

Are you logged into the app/website on any other devices?

 

Tom

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    6 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 907 replies
    • April 23, 2025

    If your not happy with live chat answer then follow this guide:

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • Answer
    • April 23, 2025

    Hi ​@Keith Devonald 

     

    Is there anybody else who has access to your device?

     

    Are you logged into the app/website on any other devices?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Keith Devonald
    New
 Contributor
    • Keith Devonald
    • Author
    • New
 Contributor
    • 2 replies
    • April 23, 2025

    Nobody else has access.

    Not logged in on other devices.

     

    Total mystery, and web chat not helpful, as apparently it,s my fault.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 23, 2025

    Hey there ​@Keith Devonald, sorry to hear that. We’d recommend changing your password via the iD Mobile app/website incase someone has gotten a hold of your password.

     

    If you’d like us to PM you to check this out further, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Keith Devonald
    New
 Contributor
    • Keith Devonald
    • Author
    • New
 Contributor
    • 2 replies
    • April 23, 2025

    Tried to change my password on the app, but it will not allow me.

     

    Have tried about 8 times.

     

    Comes up as Error

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 661 replies
    • April 24, 2025

    OK, it may be worth trying to delete then reinstall the app, and then see if you are able to change the password?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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