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£ 19.20 for 7min. for received call from uk nomber

  • December 18, 2024
  • 3 replies
  • 45 views

  • New
 Contributor
  • 1 reply

I have my new Bill.

My plan is unlimited calls.…

But on this bill I have £19.20 over(extra pay).

Way charge me £19.20 for income call from UK number for 7:35min.

I shocked with this bill.

3 replies

Forum|alt.badge.img+20
  • iD Mobile Employee
  • 2067 replies
  • December 18, 2024

Hello ​@Radev 

 

Thanks for getting in touch. 

 

We are very sorry to hear you have received an unexpected charge. 

Can you please confirm if you were outside of the UK when you received the call?

 

Nat 


  • Author
  • New
 Contributor
  • 1 reply
  • December 20, 2024

Hi,

Yes, I by on Bulgaria wen I received this call.

Thanks


Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • 479 replies
  • December 21, 2024

Hi ​@Radev. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren