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2 Direct Debits on same account

  • October 19, 2024
  • 1 reply
  • 73 views

Spur Jumanji
Community Member

Hi both me and my wife have an ID mobile account under separate contracts. I set up the DD payments from our joint account but although hers gets paid mine keeps getting rejected so I have to pay on another account.

How do we pay them both from same account please?

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 2001 replies
  • October 23, 2024

@Spur Jumanji -

Sounds strange, I’d recommend speaking to Live Chat team, who have further insight on Billing.

https://www.idmobile.co.uk/live-chat

Thanks.