Skip to main content
Solved

2 ID Mobile Accounts but can only access 1

F
New
 Contributor
  • Fink
  • New
 Contributor
  • 2 replies

I have inadvertently ended up with two ID mobile accounts - I signed up for a new phone and received a new number - I thought the accounts would merge but they didn’t and because I kept my old number, I have no access to the account which has a different mobile number.  I was contacted for outstanding bill but it directs me to my original account of which there is no outstanding balance.  I need to speak to someone as I’ve no idea how much I owe or how to pay.  The phone numbers for ID mobile, automatically take me to my original account.  
 

Any help greatly appreciated.  

Best answer by andewhite

You’ve probably ordered a new connection, instead of upgrading your existing contract, @Fink. 

Forum members here can’t see iD customers accounts, so might be better to Live Chat with iD support. 

Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

 

View original

    5 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • June 27, 2024

    You’ve probably ordered a new connection, instead of upgrading your existing contract, @Fink. 

    Forum members here can’t see iD customers accounts, so might be better to Live Chat with iD support. 

    Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

     

    Forum member (non-iD).
    F
    New
 Contributor
    • Fink
    • Author
    • New
 Contributor
    • 2 replies
    • June 27, 2024

    Thanks so much for your help! 😊

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • July 9, 2024

    Hi @Fink,

    Welcome to the Community!

    I hope your issue is resolved.

    Please get back to us if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor
    • Fink
    • Author
    • New
 Contributor
    • 2 replies
    • July 11, 2024

    Hi Kash,

     

    Your response did help thank you.  I got put through to a person to chat to eventually (after the chat bot couldn’t answer my question).  However, what the person said they would do (delete my second inaccessible account and transfer amount I owe to my existing account), didn’t work so I am going to have to speak to someone again.  
     

    Thank you for your support though and I will let you know outcome.  

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • July 26, 2024

    We’re glad to hear @Fink!

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions