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2 ID Mobile Accounts but can only access 1

  • 27 June 2024
  • 5 replies
  • 71 views

I have inadvertently ended up with two ID mobile accounts - I signed up for a new phone and received a new number - I thought the accounts would merge but they didn’t and because I kept my old number, I have no access to the account which has a different mobile number.  I was contacted for outstanding bill but it directs me to my original account of which there is no outstanding balance.  I need to speak to someone as I’ve no idea how much I owe or how to pay.  The phone numbers for ID mobile, automatically take me to my original account.  
 

Any help greatly appreciated.  

5 replies

andewhite
Rank
Userlevel 8
Badge +10

You’ve probably ordered a new connection, instead of upgrading your existing contract, @Fink. 

Forum members here can’t see iD customers accounts, so might be better to Live Chat with iD support. 

Try https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.

 

Forum member (non-iD)
F
Rank
Userlevel 1

Thanks so much for your help! 😊

Kash
Rank
Userlevel 8
Badge +7

Hi @Fink,

Welcome to the Community!

I hope your issue is resolved.

Please get back to us if you require further assistance.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
F
Rank
Userlevel 1

Hi Kash,

 

Your response did help thank you.  I got put through to a person to chat to eventually (after the chat bot couldn’t answer my question).  However, what the person said they would do (delete my second inaccessible account and transfer amount I owe to my existing account), didn’t work so I am going to have to speak to someone again.  
 

Thank you for your support though and I will let you know outcome.  

Tyler
Rank
Userlevel 5
Badge +6

We’re glad to hear @Fink!

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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