2 payments taken in august, | iD Mobile Community
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2 payments taken in august,

  • October 28, 2024
  • 1 reply
  • 47 views

Baljit Kaur Bola
Community Member

in August. I made a card payment and a direct payment went out. I was then again charged in September. I don’t understand why I was charged again in September if I paid twice in August. my balance was in credit

 

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1 reply

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  • iD Mobile Employee
  • October 28, 2024

Hi @Baljit Kaur Bola 

 

Thank for getting in touch with us here on the community. 

 

We are sorry to hear you are experiencing issues with the billing on your account. 

Did you request a refund for your direct debit or card payment at any stage?

 

If you wish for us to look in to this further, we would recommend reaching out to our Live Chat team here

 

Thanks, 

 

Nat