I've come to the end of my 24 month term. My phone is now paid off but the contract amount isn't decreasing.
I don't want to upgrade as my phone is still a newer phone. I just want to know the cost of the sim only.
How do I find this out?
Solved
24 month term - phone now paid off
Best answer by andewhite
You could call the iD Mobile sales team to discuss your contract options,
Contact the sales team on 020 7139 1397 - the advisers work 9am - 6pm.
+26You could call the iD Mobile sales team to discuss your contract options,
Contact the sales team on 020 7139 1397 - the advisers work 9am - 6pm.
+25Hi
I’d recommend using the iD Mobile app/website while logged in (after having registered) to see upgrade options to a SIM only plan, you’ll be able to upgrade to a SIM only once your contracted term has ended.
The contracted amount wouldn’t decrease automatically.
Tom
I’d recomend you change the provider - best way to avoid higher charges, or you speak to the clever AI - haha
It won't let me upgrade to sim only. Only to new phones! Trued tongive notice on the app and it says server error. Fancy that. Incredibly frustrating and I do feel it's easier to just leave.
+24Hi
If you are having issues, please contact our Sales Team.
The team can check this out and assist you further.
Kash
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