I had an iD account in my name which was closed off around March last year. Credit score is showing that an arrears of £1 was on the account for 3 months before it was then settled. I had no idea of this arrears and it feels like it was a system error. Problem is that is totally crippling mortgage and credit card applications I’m doing. Can I get ID to clear this history from my record as I don’t think I’m at fault?
Tried chatting to a live agent about this but it was very frustrating. Really need to speak with someone to know what actually happened.
+24I did get some answers initially but chat was ended prematurely before I could follow up. I don’t think my enquiry would be best served with chat anyhow. I’m looking for copies of last 2 bills and what attempts were made to contact me about the outstanding balance.
Thank you for your reply
We are sorry to hear the chat ended before the issue was resolved.
We will need to take a look from our side.
Please check your inbox for a private message from us.
Thanks,
Nat
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