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about a payment

  • April 27, 2025
  • 1 reply
  • 25 views
Lauren Dawson
Community Member

Something has come out my bank and my direct debit hasn’t gone out bank will they try to take it again when I put the short fall in bank 

Best answer by Tyler C

Hey there ​@Lauren Dawson, thank you for reaching out.

 

If your direct debit payment fails, we’ll re-attempt within 5-days. Or, you can make the payment manually via the iD Mobile app/website, or via our automated payment phone-line if you prefer.

 

Thanks,

Tyler

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • April 28, 2025

    Hey there ​@Lauren Dawson, thank you for reaching out.

     

    If your direct debit payment fails, we’ll re-attempt within 5-days. Or, you can make the payment manually via the iD Mobile app/website, or via our automated payment phone-line if you prefer.

     

    Thanks,

    Tyler

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