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Add on added twice

  • May 11, 2025
  • 1 reply
  • 11 views

Debs B
Active Contributor
  • Active Contributor
  • 6 replies

I purchased a data Add-on and it said Oops there has been an error, so I purchased the Add-on again and it said Thank you for your purchase, but now I see I have been charged twice. I only want one Add-on, how can I get a refund for the Add-on added erroneously?

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • May 11, 2025

Hi ​@Debs B  sorry to hear this! 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.