Hi,
After having experienced a messed up a switch to an e-SIM, I was offered a deduction on my next bill of £20 which I accepted. This never materialised. When I contacted customer services again today, I was left hanging for more than ten minutes after providing my phone number and my email-address and was then asked to confirm my email-address (which is the correct email for my account). I can understand waiting times, etc. but I cannot understand if I have to wait for a reply from the operator for ten minutes without any reason given for the delay. The operator never responded to my request, so I eventually left the chat. My issue remains unresolved, so I would kindly ask you again to deduct £20 from my next bill.
Thanks
