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Question

Been charged 3 times for 24hr roaming

  • July 28, 2025
  • 1 reply
  • 10 views
J
Community Member

Hi,

 

I have just.added on an extra £5 roaming add on for 24hours but seem to have been charged 3 times for the same 24hour period.. how do I contact someone to get this resolved please? 

There are 3 charges but only one 24 hour period added on, which is all.i need so should have only been one add on, obviously 🤦‍♀️ 

 

Please help ASAP! 

Thank you, Joanne 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@Joanne_464 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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