Hey there ​@KatieMD, sorry to hear this. If your bill is more than it regularly should be each month, this would mean you’re using out of contract charges such as roaming, MMS messages, premium texts/calls, or you’re going over your data, calls or text allowances. If you wish to not be charged extra each month, we’d simply recommend changing your bill cap to £0.00, so every out of contract charge or extra usage is blocked.

In terms of contacting us, we’re contactable via our live-chat, via social media on Facebook and Twitter/X, as well as our Community pages here, and all teams are more than happy to help.

Thanks,

Tyler

What is your best contact number and email address please?

Hey there ​@marryjeff, we don’t have a general customer service phone-line or email address I’m afraid. Our contactable methods are mentioned above.

Thank you,

Tyler

Not helpful. I know what I should be charged each month. I know what I pay for aside from my phone bill - and ID are still charging way more than agreed. I’d absolutely love to cap it but there’s no where to do that! I don’t know who you are but if you work for ID, and no one is going to be available to talk, maybe links etc would be useful when giving advice. I’d actually like to decrease my contract to the very possible lowest price then get an unlimited SIM for £10! I’m still annoyed that I’m tied into ID on false pretences and false advertising of how ID works. 

Hey ​@KatieMD, may I ask how it’s not helpful? As mentioned, you’d just need to contact us via our live-chat or our social media pages, the same way you would over the phone or via email, or we can help here.

https://www.idmobile.co.uk/live-chat

There is certainly a way to cap it as I’ve advised above, and I’ve already  sent you a link on how to change your bill cap via the iD Mobile app/website in my first response? Do you not see the link please?

Furthemore, if you login to the iD Mobile app/website, you can view your monthly bills and see why they’ve increased if you wish to do so.

If you wish to upgrade or change plan, then please login to the iD Mobile app/website to check if you’re eligible to do so, and order from there, or call our sales team on 02071391397 between 9am-6pm, Monday-Friday, for further assistance with changing plan/upgrading.

Thanks,

Tyler

Yes, sure - you can ask why it’s not helpful. I’ve been backwards and forwards going around in circles all day with the Facebook team so can’t seem to understand simple things such as the chat isn’t working and my name is different on Facebook. I can’t login, so I can’t find my bills, I have re downloaded the app…. I can’t get in. You need to login to speak to someone on chat - because I need my pin. Having a phone number for sales p*sses me off! So you can take our money but not support once you have the money. Another reason to not be with ID. Good work. 

Hi ​@KatieMD,

If you have contacted the team via Facebook they’ll advise on the next steps and the information required to pass security.

Kash