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bill

  • May 28, 2024
  • 1 reply
  • 17 views
Steve Kirkham
Community Member

I am on a pay as you go Sim which costs me £10 per month why is my bill £22.90?

Best answer by Tyler

Hey there @Steve Kirkham, welcome to Community! If you’ve been charged more than your usual bill, then this could mean a few things:

 

  1. You’ve used more than your regular allowances
  2. You’ve been charged for using roaming/international features
  3. You’ve text/called a premium phone number
  4. You’ve sent MMS texts

If you’d like us to look into this further, please let us know and we’ll PM you.

 

Thank you,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3978 replies
    • Answer
    • June 3, 2024

    Hey there @Steve Kirkham, welcome to Community! If you’ve been charged more than your usual bill, then this could mean a few things:

     

    1. You’ve used more than your regular allowances
    2. You’ve been charged for using roaming/international features
    3. You’ve text/called a premium phone number
    4. You’ve sent MMS texts

    If you’d like us to look into this further, please let us know and we’ll PM you.

     

    Thank you,

    Tyler

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