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Fiona Louise
Community Member

Hi I'm struggling with my bill my mum has stage 4 small cell lung cancer and has been in hospital for a while now so I have been going back and forth to hospital which had been quite costly is ther any way I cud pay double next month pls and will I be restricted?? 

Best answer by Tom

Hi @Fiona Louise 

 

I’m sorry to hear this, with situations like this, it may be best to contact the vulnerable customers team.

 

https://www.idmobile.co.uk/legal/accessibility

 

Tom

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2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 431 replies
  • May 30, 2024

You should contact them via CHAT PAGE.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • Answer
  • June 5, 2024

Hi @Fiona Louise 

 

I’m sorry to hear this, with situations like this, it may be best to contact the vulnerable customers team.

 

https://www.idmobile.co.uk/legal/accessibility

 

Tom