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Bill

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Hello, I was supposed to have 5 pounds for the first three months but it was different.

 

Best answer by Tom

Hi @Bart1552 

 

Have you gone over your usual monthly allowance with premium usage such as premium calls and texts?

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • June 14, 2024

    Hi @Bart1552 

     

    Have you gone over your usual monthly allowance with premium usage such as premium calls and texts?

     

    Tom

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      Bart1552
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    • Bart1552
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    • 8 replies
    • June 14, 2024

    No, because I have everything for free and I have a cap set

    C
    New
 Contributor

    I have a friend who wants to purchase a monthly payment phone and wants to know when he purchases a phone when the first payment will be taken as he gets paid on a particular day every month and wants to set a payment date to be taken on a set date

    andewhite
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    • andewhite
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    • 12167 replies
    • June 20, 2024

    The payment date of your iD handset contract direct debit can be changed after purchase - it can be on a date that suits you, @Charlottekemp1995.

      

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • June 24, 2024

    Hey there @Bart1552, thanks for letting us know. In that case, I’d recommend contacting our live-chat and asking why you’ve been charged more than usual:

     

    https://www.idmobile.co.uk/live-chat

     

    Hey @Charlottekemp1995, thank you for reaching out. The payment date can be changed via logging into the iD Mobile app/website. Please find out more below:

     

    https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

     

    Thanks,

    Tyler

     

     

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