Hi @Bart1552 

Have you gone over your usual monthly allowance with premium usage such as premium calls and texts?

Tom

No, because I have everything for free and I have a cap set

I have a friend who wants to purchase a monthly payment phone and wants to know when he purchases a phone when the first payment will be taken as he gets paid on a particular day every month and wants to set a payment date to be taken on a set date

The payment date of your iD handset contract direct debit can be changed after purchase - it can be on a date that suits you, @Charlottekemp1995.

Hey there @Bart1552, thanks for letting us know. In that case, I’d recommend contacting our live-chat and asking why you’ve been charged more than usual:

https://www.idmobile.co.uk/live-chat

Hey @Charlottekemp1995, thank you for reaching out. The payment date can be changed via logging into the iD Mobile app/website. Please find out more below:

https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

Thanks,

Tyler